October 6, 2009

Religious USA: Crazy about Muslims!

Here is a video clip by the American TV channel ABC that carried out a social experiment to identify and analyze the causes of religion based discrimination against Muslim Americans by the non-Muslim American public. It exhibits a behavior which is a mix of regret-mixed-punishment, humanistic support and at times politically correct indifference.

IslamicUSAMany people, especially Muslims, may take it as a surprise. The primary reason being that such images break-down the “American Dream” image that most of the immigrants and other aspirants embrace based on the pro-American media projection that does not provide a wholesome picture including potential discriminatory behavior from certain domestic social segments.

The questions that arise from this observation are multi-dimensional:

1. Why now? Why did not this realization exist earlier amongst the media and the Muslim minority/immigrants?

2. No more an ‘Eastern Phenomenon’! We all thought (or were made to think) that such social drawbacks were exclusive to the Eastern and essentially non-Western part of the world. Well guess what!

3. Does this mean polarization?! Or better yet getting real, tolerant and appreciative of the goodness that both the East and the West can bring together.

An argument based explanation to the aforementioned observations can be put under two broad-categories:

Interactive Diversity: Too Close for Comfort

The answer to the above questions is pretty much related to society’s increasing exposure to diversity and the globalization of media. Such discriminatory behavior is not exclusive to any single society of the world. It is but a human aspect that is amplified as diverse cultures get too close to ignore; mostly through circumstantial happenings. When the diverse social practices come in close a range  they trigger the previously dormant ‘diversity dynamics’. This essentially results in challenging, directly or indirectly, the lifestyle and philosophic approach of the host society.

Social history vouches that changing human behavioral attributes founded especially on religious beliefs are the most difficult to even engage with. Religion for both the practicing and non-practicing alike has been a ‘Untouchable & Unquestionable’ aspect of one’s private life. It is like a heavily guarded forbidden ‘treasure’ the inquiry of which only brings about a sense of vulnerability and fear of loss.

Media-Wise: Oh so THAT’s my Culture!

The other key catalyst has been the media that has brought about these diversity dynamics through amplified projection of the otherwise politically correct and very blurry social boundaries. The media earlier were isolated in the sense that either their broadcast was limited to a geographical territory of their origin or there was no real media competition in the satellite broadcasting scenario. Since lately the West dominated popular satellite media primarily lead by CNN and BBC has started to face considerable competition from Eastern satellite channels specifically from the middle east such as Al-Jazeera TV and the Asian/South Asian regions primarily comprising China, Pakistan & India. This proliferation of the media has amplified realization of the cultural & value-system differences that exist between the East and the West. These have further provided the Eastern representatives in the form of immigrants, workers and next generation a heightened sense of belonging to their roots and highlighted the contrasts with the host culture of the country of their residence. This form of ‘media advocacy’ motivates these immigrants to practice, project and share their root culture and religious beliefs more frequently and with much bolder visibility.

Huh! Huh? : I am one of them! Am I one of them?

This is exactly what’s been projected in the ABC social experiment video. The previously dormant Muslim practices and the now greater first-hand visibility of the root culture via Eastern (and specifically media of Muslim countries) media to the host country have suddenly created a certain level of ’strangeness’ amongst the people. What once seemed familiar has now taken several new dimensions to which the general public does not have the answers and thus do not feel ‘confident’ dealing with it. In the wake of religion based tension and armed conflicts with intertwined political interests involving both the East and the West; the public remains overburdened by negative news. The need is to design on ground public activism and media talk-shows that address all such dimensions, answer questions and show both sides of the story for the global community to achieve mutual understanding. Through this mutual understanding would then arise appreciation for the positive contributions of every culture to the ‘Global Culture’. As it is with human history we did succeed in coining the term ‘Global Village’ without preparing the diverse peoples for what was coming ahead. It’s now time for consolation and consolidation.

September 23, 2009

Progressive Pakistan – Women in Military Forces

Pakistan is a land of opportunity for those with a knack to carve their future with their own bare hands. There is a popular local saying that “If you can do it in Pakistan you can do it anywhere in the world!” Pakistani women have been and continue to uphold and exhibit the resilience and talent this land nurtures and offers to the whole world. Today some of the leading economists, scientists, financial minds, IT gurus, military strategists, doctors, business innovators, sports figures and many others are Pakistanis. This is a video exhibit of a short infomentary by CNN on the women of Pakistan Air Force.

This is another clip from a TV show on Pakistani youth and their aspirations to serve their country.

Below are a sampling of pictures for Pakistani Women at Arms.

September 14, 2009

Tapping Pakistani IT Talent for Growth: Babar Iqbal – The Pakistani IT Kid Genius

Pakistan has popularly been quoted as the land of doctors, engineers, scientists, bankers and workers. Every once a while however there comes a star that turns the world attention to itself. Babar Iqbal is one such Pakistani Star who has raised the bar on early achievements in the field of Information Technology.

Babar iqbal receives an acknowledgement from the President of Pakistan

Babar iqbal receives an acknowledgement from the President of Pakistan

Babar Iqbal is World’s Youngest:

1. Certified Internet Web Professional (CIWP)

2. Microsoft Certified Professional (MCP)

3. Certified Wireless Network Administrator (CWNA)

4. Microsoft Student Partner (MSP)

5. Microsoft Certified Technology Specialist (MCTS)

You can learn more about Babar at his personal website at www.babariqbal.com .

Supporting Pakistani IT Talent

Another important aspect of this individual’s story has been the talent support infrastructure. Babar has been able to achieve and share so much due to financial & organizational support by companies like Microsoft. However Babar also mentions that he is not being provided any support by the Pakistani government to share his talents and technical skills with other fellow Pakistani IT students and professionals. Babar provides IT student consulting in the Middle East supported by Microsoft. It must not be any difficult for Pakistan’s Ministry of IT & Telecom (MoITT) to setup a dedicated cell that maintains a database of  leading Pakistani IT professionals and support them in sharing their skills with the Pakistani IT industry. Infact the Pakistan Software Export Board (PSEB) which is also an arm of the MoITT may look into organizing workshops for technical training utilizing such leading professionals. The Pakistan Software Houses Association (P@SHA) can also play a key role in facilitating the PSEB. This would go a long way in building national confidence into depending on indigenous resources and strengthening of the professional network.

September 3, 2009

Unilever Pakistan in a self-created PR Crisis?

Unilever

Unilever Pakistan sponsored reality show’s Pakistani contestant Saad Khan’s death during filming of the show in Thailand has evolved perhaps as the “mystery story” of the year 2009. The much guarded news after leaking out into the Pakistani online social networks has finally made its way to the mainstream print media including the leading English national newspapers like Daily DAWN and Daily The News. Their stories can be read here and here. The print media in general is still quiet on the incident including the electronic media. The major reason has been the heavyweight advertisement spending by Unilever Pakistan which happens to be perhaps the biggest advertising spender in Pakistan.

Saad Khan

Meanwhile the story has raged across the Pakistani online social networks  including Facebook, Twitter, Blogs, Social News Sites with protests against the unpopular stance of Unilever Pakistan towards the irreparable loss to late Saad Khan’s family of a widow and 4 children, the youngest being little over a year old and the oldest around 7 years of age. Saad Khan was 32 and a handsome, athletically built man over 6 feet in height. Such details make for a powerful, emotions packed and socially stirring response.

The popular sentiment is actually an outrage fed by the uncertainty surrounding Saad Khan’s death that gives rise to speculative ’social reporting & analysis’ leading to ‘blind social judgments’. These social judgments when driven emotionally and less on facts should not be expected as rational. The best thing to do by Unilever Pakistan would be to immediately and transparently release the details of the incident and identify the exact nature of the mishap. If proven a case of negligence then Unilever must start by firing and filing a case against the respective person/party. In parallel Unilever Pakistan must compensate the family of the late Saad Khan in a way that ensures a safe future for the kids and the widow maintaining their current lifestyle. This arrangement then must be made public in partnership with the family to endorse Unilever Pakistan’s sufficient provision.

A review of the increasingly speculative and flammable reaction of the public suggests that Unilever Pakistan must immediately become accessible to media on this issue and answer tough questions. The power of social press and networks has already pushed mainstream print media to carry initial reports of the incidents and further quietness on behalf of Unilever only gives more content space to speculative information. The number of question marks will only keep increasing and become more difficult to tackle as time passes by. Another latent danger with speculative news is that a negative spin can be introduced by anti-elements for vested interests. Therefore the crisis takes a very complex shape unless handled the earliest.

Following are some high visibility social press posts on the same matter. A view of these reports affirms the aforementioned concerns and call for an active handling of the issue instead of waiting for it to subside. Such issues when become a ’social cause’ are almost impossible to stop from growing unless directly handled.

A selection of the social media reports on the incident are listed below:

- The Huffington Post

- AARPIX

- Pak Blogging

- CelebGalz

- Blogspot Blogs

August 29, 2009

PAK SATIRE: First Pakistani Online Comic Strip

pak-satire-logoPAK SATIRE is probably Pakistan’s first online comic strip website. Though new and with limited strips, PAK SATIRE surely touches upon the currently relevant hi-lights of the Pakistani socio-political canvas. With comic strips ranging from that of public plight about high-costs and policy neglect to the sarcastic pun at the inconsiderate and contrasting lifestyle of politicians, PAK SATIRE seems to be in the right direction to stay relevant to the realities. With the decent artwork quality, a sense of the popular sentiments and selection of the social press that is increasingly being accepted by Online Pakistanis and even the mainstream media, PAK SATIRE is headed in the right direction to lead a positive change atleast within the Pakistani blogosphere.

Other than the popular sentiments and political spins PAK SATIRE has seemingly tried to attempt what most such sites usually ignore for lack of ‘masala’ to it. PAK SATIRE has undertaken to identify and showcase the positive aspect of the Pakistani society by touching upon the attributes of diversity, talent, youth, activism and leadership. The start has been the creation of light comic strips about prominent young Pakistani achievers and activists. Naturally the first few ones to come on the comic strips happen to be online Pakistanis too. Prominent of these are Dr. Awab Alvi and Farhan Masood. Dr. Awab is a blogger, online activist and lastly a dentist. His award winning blog TEETH MAESTRO is a major and perhaps the most influential Pakistani blog and a source of many local and national online breaking news, opinion polls online activism. His comic strip is below:

awab-alvi1

Farhan Masood is the spirit behind the recent online campaign of “Go Green” that saw over 12,000 online Pakistanis change their profile pictures’ background with the Green Pakistani National Flag to coincide with the Independence Day of Pakistan on August 14. Farhan is an IT specialist, inventor and a leading technology provider in 3-D Facial Recognition Systems in Pakistan. His comic strip is below:

farhaan-masood

July 25, 2009

How to Develop Media Relations?

On the Spot

“How do i improve my relations with the media people?’ is a frequent question asked by professionals in the public relations, corporate communications and media relations (spokesperson) fields. Most of the times the term ‘media people’ refer to the news unit (Journalists, Editors) of a newspaper or television channel. However in reality the media organization is linked to the PR agencies in more ways than traditionally considered.

In order to better understand and appreciate relationship with a media organization we need to understand the business dynamics with a wider scope. I would generally classify the media relationships across three interest areas/business functions:

1. Journalists/Editors
2. Media Planning & Marketing
3. Media Buying

Since all of them would belong to a media organization of some type, it would be wise to start by knowing the main details about the policy and school of thought of those organizations. This will help in understanding the main thought-stream and approach of its reps. You will then be able to tailor your approach accordingly keeping everything ‘politically correct’.

Secondly each professional stream has its own orientation.

Journalists/Editors professional interest lies in providing their organizations with exclusive/competitive news/analysis content. Thus in order to influence them one needs to have a very strong knowledge and clear perspective to various knowledge domains and specialized knowledge about a specific domain like pharma, telecom, food etc. Make them want to listen to you, voluntarily!

Media Planning and Marketing reps. are responsible to deliver revenue targets to their organization. There are two approaches to them. One is simple and straight; You are a media manager with big budgets. This is however getting blur partly due to mass media brokers and an increase in client numbers and budgets thus more clients running for fewer slots. The second I believe more effective approach is to know the media planning dynamics amongst competing media houses. This includes competitive knowledge of media ratings, rates, commercial orientation of programs, life cycle of programs etc. This would put you in a position to understand the hopes and fears of the marketers and favorably place yourself in a win-win situation. Again you would win relations, rather than deals, that are based on an acknowledgment of your professional excellence and fairness. If a marketer later called you and asked for your advice for designing a marketing pitch to a new client, you have done it.

Media Buying reps that represent a media buying house are a tough breed. Reason being they are already in the competitive environment, know the industry, meet almost everyone and have decent and diverse client base. Here again, one there is the competitive market knowledge and secondly your capability to demonstrate how your partnership will make a difference in his market clout and competitiveness. For this one needs to know the market picture for client budgets, client movement patterns and the simple realization that a media brokerage needs to keep adding to their account since without a miss their current clients are going to go to a new house one day.

In all of the above relations the following are common aspects:

1. Thought Leadership based on knowledge and analytical edge
2. Image as a friend, a fair person and a solution provider
3. Sound business associations and relationships

With the aforementioned leadership aspects and a good sense of the business interests a PR agent can develop inter-supporting relationships with the media industry in general that would help in not only connecting better but also creating value.

July 12, 2009

Tips for Boosting PR Business in Recession!?

“My business is doing well even in recession and though the business growth has slowed down I am still maintaining my existing client portfolio and no one at my firm has been laid off. “A comment that you would love to be able to make especially these days. What went wrong? Was it the recession alone that saw your customers saying bye or cutting your retainer fee by half?! Does it mean that unless there is a recession your business would never spiral down? Observation, experience and industrial business review reveal that infact there may be other factors related to business management and good governance within the PR sector that had led the PR industry in Pakistan to take a nose-dive.

1. Diversity in Services & Tools – Technological Advantages
 There are needs that require servicing and then there are tools to satisfy those requirements. Predominantly and almost only used tools by the PR industry in Pakistan are the Press Release, Press Conference and Corporate Events. What PR agencies have failed to do is to develop creative and more effective utilization of these tools and explore/develop new ones. Development in Communications technologies have opened up a whole new era of communications and information dissemination possibilities. Media SMS Alerts, Journalist Email Subscriptions, PR Podcasts and VNRs are just few of the new communication possibilities that are much more efficient, cost effective and with a larger reach. The real value is in figuring out a combination of all tools to optimize results for specific client needs.

2. HR Development – Enhancing Vision
Human Resources are perhaps the least invested and developed aspect of PR agencies. Factually no resource development plans exist to train resources in specific knowledge areas, utilization of digital communication tools and innovative media handling. PR being a purely skills based profession can not survive least flourish unless the constant development of HR is ensured by the agency management.

3. Consultancy Positioning
PR is beyond Press Release Management and Press Conferences. Except one Pakistani PR agency that claims to have team-leads with knowledge-domain specialisation, virtually no other agency has any such specialist teams. Where the argument for a well rounded knowledgable team is valid for industrial orientation the only way to establish a consultancy image and provide a competitive edge is through industry specialist servicing teams or servicing support teams. A client would simply not find enough weight in the superfluous arguments of his/her PR account team. 

4. ServicesValuation and Evaluation
Measurement means Results! Right now, more or less a global issue with the PR sector, the inability to measure the impact of PR outputs on business performance and profits puts the PR aspect in the backseat of the corporate wagon. This has not only emerged as a hurdle in better PR agency retainer valuations by clients but also put the corporate communications representatives in a compromising position affecting both the PR industrial growth and shortening the career ladder. Advertising Value Equivalent (AVE/AEV) is not only incorrect but un-reliable a benchmark to measure cost-effectiveness of PR outputs.

5. Media Development
PR agencies have not invested enough in developing the very generalist oriented media with no specialist knowledge or expertise especially regarding trade, commerce and economy in general. Majorly a political beat driven media with a lot of political content the other beats have mostly suffered especially with respect to the print media. This is actually an opportunity for the PR sector to lead the general media-thought towards the much neglected economic, trade & commerce, technology, health and many other knowledge domains through various engagement formats.

These are 5 major areas of immediate improvement by the PR sector in Pakistan that can and if done right, will help sustain business volumes and gradually build momentum.

May 24, 2009

Pakistan: Diversity in Harmony

Cadet Officer Hercharin Singh shakes hands with the Pakistani Prime Minister (former) Mr. Shaukat Aziz at the change-of-guard ceremony at the Quaid's Mausoleum.

Cadet Officer Hercharin Singh shakes hands with the Pakistani Prime Minister (former) Mr. Shaukat Aziz at the change-of-guard ceremony at the Quaid's Mausoleum.

Pakistan is a country with the capacity to surprise even the natives. Every now and then one comes across a story that brings one a step closer to one’s own identity and the beauty of diversity that keeps this great country going strong.

One such explored story is that of religious and cultural diversity in perfect harmony. The story is that of Officer Hercharin Singh of the Pakistan Army; the first ever Sikh to join the ranks of fellow officers who commit themselves to defending their motherland Pakistan.

Hercharin Singh belongs to a Pakistani Sikh family who like many other never seriously thought of joining the Pakistan Army or for that matter any of the elite security forces simply bacause of lack of information and dissemination by the relevant quarters. It was during an admission visit to the prestigious National College of Arts, Lahore (NCA) that Officer Hercharin found about ongoing recruitment in the Pakistan Army. He paid a visit to the Army Recruitment Centre in Lahore and further found out that there was no bar in the constitution and the military rules that prevented a non-muslim (since Pakistan is a Muslim majority state) from joining any of the armed forces. Hecharin applied, appeared for the ISSB (Inter-Services Selection Board) and was called to join the elite Pakistan Military Academy at Kakul (PMA). With an equally sought after confirmed admission at the NCA for a BA in Architecture, Hercharin had no second thoughts and he reported to the PMA, Kakul. The rest was a dream come true.

Lieutenant Singh discloses in his interview that initially his family was not in favor of his joining the Army for unknown fears; first ever Sikh to enter the Pakistan Army. However today, Lieutenant Singh is a symbol of pride and honor for his family and the Sikh community. The Sikh youth have started to see greater possibilities in Lieutenant Singh’s accomplishment.

Another aspect of this story is the potential for bonding that exists amongst people. This video tribute to Lieutenant Singh with the Pakistani National Anthem is a testament of that. Lieutenant Singh’s story is a case study for the media and the Government to undertake measures that involves easy access to information, sensitization of the masses with the embedded diversity within the social fabric and propagation of such positive achievements that can catalyze the harmonization of the people.

Sources:

http://www.sikhnet.com/daily-news/sikh-and-hindu-officers-a-new-era-pakistan-army

http://www.sikhiwiki.org/index.php/First_Sikh_officer_in_Pakistan_Army

May 18, 2009

Richard Edelman – President & CEO Edelman Public Relations

Richard_EdelmanLong before Richard Edelman was named president and chief executive of Edelman—the public relations firm launched by his father, industry legend Daniel J. Edelman, in 1952—there were questions about whether the agency would be able to hold on to its independence in an industry where the largest players were being acquired by giant communications holding companies.

Edelman not only held on to his independence, he turned into a source of competitive advantage. The firm is not only the largest independent public relations firm in the world, it is the third largest firm overall, and arguably the most successful of the past decade, outperforming its peers by growing in excess of 20 percent a year—most of that growth organic—expanding its international footprint, and establishing itself as the industry thought leader on issues such as institutional trust and the use of social and digital media.

There’s no doubt that Edelman has found independence liberating. It has enabled him to become a vocal—and occasionally outspoken—leader for the cause of a public relations-centric view, an advocate for a PR leadership role in marketing and corporate communication in an age of increasing transparency, at a time when authenticity is increasingly valuable.

That has been most visible in Edelman’s pioneering work in social and digital media. Edelman may not have been the first big agency CEO to grasp the importance of new media—although he was certainly among the pioneers—but he was the first to hire bloggers and other digital media experts in highly-visible senior roles, the first to start blogging himself, and the most outspoken in pointing out that the conversational nature of digital and social media created an unprecedented opportunity for PR to succeed advertising as the central discipline in communications.

He also created what has become the most-cited ongoing research in the industry, examining opinion leader trust in institutions—public and private—and information sources (media new and old) in major markets around the world. That research has helped to underpin Edelman’s expansion into non-traditional areas, most notably word-of-mouth (following from the finding that people trust their peers more than they do more traditional and authoritative sources of information) and has provided access to corporate chieftains, most notably at Davos, where Edelman has provided the survey’s findings to CEOs and others in recent years.

Edelman was named president and CEO of the firm in September 1996, after serving as president of Edelman’s U.S. operations, regional manager of Europe and manager of the firm’s New York office. In addition to his management responsibilities, he remains active in business development—he has a reputation as one of the best new business people in the PR business—and in client counseling, with current assignments including work for Scotts Miracle Gro, McGraw Hill and HP. He has also counseled several countries on economic development programs, including Egypt, Israel and Mexico.

An expert in working with non-governmental organization, Edelman has spoken on the topic at several conferences including The Institute of Social & Ethical Accountability, The Conference Board and the World Economic Forum.

In 2006, he was named Entrepreneur of the Year in the New York Metropolitan Area by Ernst & Young, and he was named the Most Powerful PR Executive by PR Week in October 2008 and Agency Executive of the Year by AdAge in January of the same year. The Edelman agency, which now has more than 3,100 employees in 54 offices worldwide, was named PR Agency of the Year 2009 by PR Week and Global Agency of the Year by the Holmes Report.

Richard Edelman serves on the board of directors of the Ad Council, the Atlantic Council, the International Business Leaders Forum, the Gettysburg National Battlefield Foundation and the National Committee on U.S.-China Relations. He is also a member of the World Economic Forum, the Arthur Page Society and PR Seminar.

May 3, 2009

World Governments acknowledge dependence on Digital Infrastructure for Future Readiness

British Prime Minister Gordon Brown in a recent statement to the media acknowledged the need to build digital infra-structure to stay current with the 21st century.

Government’s across the world have embraced digital governance through development and incorporation of E-Governance across government-wide systems and operations. Over the last 5 years Pakistan has also widely incorporated e-governance across its ministerial and divisional infrastructure. Infact a dedicated E-Governance Directorate, under the regulatory and policy guidance of the Ministry of Information Technology and Telecom is entrusted to analyse, develop and introduce e-governance systems to the collective and unique needs of the various government functions.

Some of the most sophisticated and out-standing e-governance projects have been:

  1. Online Recruitment System for Federal Public Service Commission
  2. Online Access to Statutory and Case Laws at District Bar Associations
  3. IT Skills Training programme for Probationary Government Officers
  4. Process Mapping for improving efficiency at Ministry of Science & Technology
  5. Technical Support to IT Departments of Provinces & AJK
  6. HMIS & Networking facilities at PIMS, Islamabad
  7. Automation of CDA Hospital, Islamabad
  8. Automation of Prime Minister Secretariat , Islamabad
  9. E-Service for submission of documents at SECP
  10. E-Service for submission of documents at SECP
  11. E-enablement of Estate Office , Islamabad
  12. E-Service to CC/DC Office
  13. E-enablement of Senate & National Assembly
  14. Automation of Patent Office, Karachi
  15. Online Processing of Hajj applications and allied applications
  16. Development of Urdu Lexicon, MT
  17. Federal Government Data Centre and Intranet
  18. Consultancy for Reengineering of Govt. of Pakistan’s Business Processes
  19. E-Services for Ministry of Population welfare
  20. E-Services at Chief and Deputy Commissioner’s Office – Islamabad
  21. E-Enablement of Trading Corporation of Pakistan
  22. E-Services at Civil Services Academy, Lahore
  23. E-services for ICT administration
  24. E services for ministry of food Agriculture & Livestock
  25. E-Enablement of Islamabad Police
  26. E-Services at Capital Development Authority
  27. E-Enablement of Establishment Division
  28. E-Services at Ministry of Interior
  29. E-Services at Ministry of Health
  30. HMIS for Karachi & Sheikh Zahid Hospital Lahore
  31. Telemedicine Project for Rural Areas in PUNJAB and SINDH
  32. Online Access to Case Law – Supreme Court
  33. Online Access to Case Law – Punjab
  34. Online Access to Case Law – NWFP
  35. Online Access to Case Law – Sindh
  36. Economic Developing Mapping at 5 Districts (Pilot Project)
  37. Online tracking system for Cargo handling Freight Wagons & Locomotives

This should be enough of a business case to the PR agencies in Pakistan to equip themselves with the requisite capability and capacity to play a lead role in enabling the enormous government & public sector in utilizing their digital infrastructure for their internal and external communication needs.

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